1pk365 Privacy Policy

1. Introduction

1pk365 ("we", "us", "the Company") is committed to protecting the privacy and personal data of all users of the 1pk365 platform ("the Platform"). This Privacy Policy ("Policy") describes the types of personal data we collect from Pakistani players and other users, the purposes for which we use that data, the circumstances under which we may share it with third parties, and the rights available to you in relation to your personal data.

This Policy applies to all services provided through the 1pk365 website and any associated sub-domains or mobile-optimised pages. It should be read in conjunction with our Terms and Conditions, which govern the overall contractual relationship between you and 1pk365.

If you have any questions about this Policy or how 1pk365 handles your data, you may contact our support team using the details provided in Section 13 below. Plain text contact — not a clickable link.

2. Data We Collect

2.1 Registration Data

When you create a 1pk365 account, we collect the information you provide during the registration process, which typically includes:

• Full legal name;
• Date of birth (for age verification purposes);
• Pakistani CNIC or equivalent national identity number;
• Residential address (city, province — e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• Mobile phone number (Pakistani network);
• Email address (where provided);
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

To comply with applicable Know Your Customer ("KYC") and anti-money laundering ("AML") obligations, 1pk365 may request copies of identity documents such as your CNIC, proof of address, or payment method documentation. This data is processed and stored in accordance with applicable regulatory requirements.

2.3 Financial & Transaction Data

We collect transaction records for all deposits and withdrawals processed through your 1pk365 account, including payment method details (e.g., JazzCash account number, Easypaisa wallet reference, bank account details for HBL, UBL, Meezan Bank, or Bank Alfalah), transaction amounts in PKR, timestamps, and transaction status records.

2.4 Usage & Technical Data

We automatically collect certain technical data when you access the 1pk365 platform, including:

• IP address and approximate geolocation;
• Device type, operating system, and browser version;
• Pages visited, features accessed, and session duration;
• Betting and gaming activity logs;
• Platform error logs and performance data.

2.5 Communications Data

Where you contact 1pk365 support via live chat, support ticket, or any other channel, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

3. How We Use Your Data

1pk365 uses your personal data for the following purposes:

1pk365 does not use your personal data for automated decision-making that produces significant legal effects without human review.

4. Legal Basis for Processing

1pk365 processes your personal data under one or more of the following legal bases:

• Contractual necessity — processing required to perform the services you have contracted for through your 1pk365 account registration and use;
• Legal obligation — processing required to comply with AML, KYC, and other applicable regulatory requirements;
• Legitimate interests — processing for fraud prevention, platform security, and service improvement where these interests are not overridden by your privacy rights;
• Consent — where required by applicable law, and where you have provided explicit consent for a specific processing purpose (e.g., optional marketing communications).

5. Data Sharing & Disclosure

1pk365 does not sell your personal data. We may share your data with the following categories of third parties strictly for the purposes described in this Policy:

• Payment processors — JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and any other PKR payment service provider used to process your transactions, to the minimum extent necessary to execute those transactions;
• KYC and identity verification services — third-party providers engaged to verify identity documents and perform AML screening;
• Game providers and platform technology partners — casino game suppliers and platform infrastructure providers who process usage data as data processors acting under contract with 1pk365;
• Regulatory and law enforcement authorities — where 1pk365 is legally required to disclose data by court order, regulatory demand, or applicable law;
• Fraud prevention and security services — third-party systems used to detect and prevent fraud, money laundering, and platform abuse.

All third-party processors engaged by 1pk365 are contractually bound to process your data only as instructed, to implement appropriate security measures, and to comply with applicable data protection standards.

6. Data Retention

1pk365 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. As a general principle:

• Account and KYC data is retained for a minimum of five (5) years from account closure, as required by standard AML compliance frameworks;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• Support communications are retained for three (3) years;
• Platform usage logs and technical data are typically retained for twelve (12) months for performance monitoring purposes, unless a longer period is required for an active investigation or legal matter.

On expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with 1pk365's data lifecycle management procedures.

7. Cookies & Tracking Technologies

The 1pk365 platform uses cookies and similar tracking technologies to support platform functionality and improve user experience. The categories of cookies used are:

• Strictly necessary cookies — required for core platform functions including login session management, security tokens, and platform navigation. These cannot be disabled without preventing normal use of 1pk365;
• Performance and analytics cookies — used to collect anonymised usage data that helps 1pk365 understand how Pakistani players navigate and use the platform, informing performance improvements;
• Functional cookies — used to remember your preferences such as language settings and display options within your 1pk365 session.

1pk365 does not use advertising or cross-site tracking cookies. Where consent is required for non-essential cookies under applicable law, you will be presented with a cookie preference option on first accessing the Platform. You may adjust cookie preferences through your browser settings at any time; however, disabling strictly necessary cookies will affect your ability to use certain 1pk365 features.

8. Data Security

1pk365 implements technical and organisational security measures appropriate to the risk level associated with processing your personal data. These measures include:

• Encryption of data in transit using TLS (Transport Layer Security);
• Encryption of sensitive data at rest, including payment credentials and identity documents;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of the 1pk365 platform;
• Secure password hashing using current industry-standard algorithms;
• Two-factor authentication options for account access.

While 1pk365 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You remain responsible for maintaining the confidentiality of your 1pk365 login credentials and for notifying support promptly if you suspect any unauthorised access to your account.

9. Your Data Rights

Subject to applicable law and regulatory constraints, you have the following rights in relation to your personal data held by 1pk365:

• Right of access — you may request a copy of the personal data 1pk365 holds about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to 1pk365's legal and regulatory retention obligations (see Section 6);
• Right to restriction — you may request that 1pk365 restrict processing of your personal data in certain circumstances;
• Right to object — you may object to processing based on legitimate interests, including profiling;
• Right to data portability — where processing is based on consent or contractual necessity and carried out by automated means, you may request your data in a structured, machine-readable format.

To exercise any of the above rights, please contact 1pk365 support via live chat or the support ticket system. Requests will be acknowledged within 72 hours and substantively responded to within one calendar month.

10. Children & Minors

The 1pk365 platform is strictly prohibited for individuals under the age of 18. We do not knowingly collect personal data from minors. If 1pk365 identifies or is notified that an account has been registered by a person under 18, that account will be immediately closed, all data associated with the underage account will be deleted, and any balances will be forfeited. If you believe a minor has registered on 1pk365, please contact support immediately.

11. Third-Party Services & Links

The 1pk365 platform may contain references to third-party game providers and payment services. Where you interact with third-party services through the 1pk365 platform, those parties operate under their own privacy policies. 1pk365 is not responsible for the data practices of third-party providers, though all processors engaged by 1pk365 are subject to contractual data protection obligations as described in Section 5.

12. Policy Amendments

1pk365 reserves the right to update this Privacy Policy at any time. Material changes will be communicated through the Platform or to the contact details associated with your account, with reasonable notice prior to the effective date. Continued use of the 1pk365 platform following an update constitutes your acknowledgment of the revised Policy. The version number and effective date at the top of this document will be updated with each revision.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 1pk365, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the 1pk365 platform
• Support Ticket: Accessible from within your 1pk365 account dashboard

Data subject rights requests will be handled by the 1pk365 compliance team. Standard acknowledgment is within 72 hours; full responses are provided within one calendar month of the verified request.